Frequently Asked Questions

Find answers to common questions about our products and services

Are all sneakers sold on NAKED Copenhagen authentic?

Yes, we guarantee that all products are 100% authentic and sourced directly from official brand partners.

What sizing scale do you use?

Most of our footwear is listed in US Women's or EU sizing. Please refer to our size guide on each product page for specific brand conversions.

Can I change or cancel my order after it has been placed?

Once an order is confirmed, it is processed immediately by our warehouse. Therefore, we are generally unable to make changes or cancellations.

Do you restock sold-out items?

Restocks depend on brand availability. We recommend signing up for back-in-stock notifications on the specific product page.

How do I track my shipment?

As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a direct link.

Do you ship internationally?

Yes, we ship to most countries worldwide via DHL Express to ensure fast and secure delivery.